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Return Policy

Making an order at www.hiboost.eu you confirm your agreement with our purchase and return conditions.

60-Day Money Back Policy

HiBoost cares about its customers and makes all possible efforts to please each of them. If you’re not happy with your purchase, you can return the product within an unprecedented period of 60 days after the product receipt. Within the first 30 days, the refund total equals 100% of the product cost excluding delivery cost, within a second 30-day period the refund total is 80 % of the product cost excluding delivery cost.

To return a product on your own volition, you should fulfil the following conditions.

  • Return the product in externally good order, not damaged or worn-out
  • Return the product in the original package it was shipped
  • Return the product in the same full kit it was received including original cables, accessories and other components
  • Fill out a RMA form
  • Bear all shipping charges

If the product doesn’t meet customer’s requirements due to made incorrect choice, the customer has the right to replace this product for a similar one with appropriate specifications.  In case of product replacement, the customer takes personal charge of delivery cost associated with return of a previous model and obtaining a new one.

If a price of a new model is higher than a previous order price, the customer should pay the difference.

If a price of a new model is lower than a previous order price, the seller returns the difference to customer’s account.

The product, which is not a subject to return under 60-Day Money Back Policy:

  • Returned in not an original, damaged or worn-out package
  • Returned not in an original full kit 
  • Returned after being disassembled, modified or altered
  • Returned after being used with not original components or parts
  • Damaged due to improper cabling or installation
  • Damaged due to misuse, negligence, abnormal physical, electromagnetic or electrical stress
  • Damaged due to lightning strikes or natural disasters

Refund procedure

Please, pay attention to return procedure of the product purchased in Huaptec online store:

  1. Contact our customer service and explain the problem. The customer should contact our Customer Service before return otherwise we do not bear responsibility for receiving the product.
  2. Fill out a RMA form. Before sending the product back it's required to fill out a RMA form that our support manager will provide you.
  3. Send the product to Huaptec Technical Department to the address provided by Huaptec contact manager.  Physical address at which return can be realized is Ahornstrasse 17, 91166, Georgensgmünd,Germany,(0049)1708540509, c/o MBA Energie,Thomas Gögl, Huaptec Telecom GmbH.
    .Technical Department specialists are to check received product within not more than 1-month period.
  4. If the product is in proper condition, refund is transferred to customer’s account within 1-month period from the moment Huaptec receives the product back.

Incomplete or damaged kit

If you received damaged or defective kit, we will replace it at no charge. Contact Huaptec support service and inform of a damaged package or lack of accessories within 1 week after your order is delivered.

If the customer claims the kit is defective or incomplete after one week time period, Huaptec has the right not to replace it for free and ask to send the product for warranty checking and service if defects are claimed.

Warranty service

The product can be returned for free repair or replacement only within the warranty period which is 2 years from the day of purchase. If the customer paid for an extra year of warranty service, warranty period extends to 3 years.

In case you choose to repair or replace the product, you will be in charge of all shipping costs.

Please, pay attention to the return procedure of the product purchased in Huaptec online store:

  1. Contact our customer service and explain the problem. The customer should contact our Customer Service before return otherwise we do not bear responsibility for receiving the product.
  2. Fill out a RMA form. Before sending the product back it's required to fill out a RMA form that our support manager will provide you.
  3. Send the product to Huaptec Technical Department to the address provided by Huaptec contact manager.  Physical address at which return can be realized is  Ahornstrasse 17, 91166, Georgensgmünd,Germany,(0049)1708540509, c/o MBA Energie,Thomas Gögl, Huaptec Telecom GmbH.
  4. Technical Department specialists are to check received product within not more than 1-month period.
  5. In case the product is of adequate quality and works according to specifications stated, the product can be sent back to the customer at his/her expense.
  6. In case the returned product is of inadequate quality, one of the three following solutions is possible:
  • Repair
  • Product exchange

Warranty Exchange, Repair Policy

  1. In case the customer chooses product replacement or repair, the customer is in charge of delivery cost.
  2. In case of product repair, technical specialists define repair period after defects checking and then inform the customer. Total period can't extend to more than 3 months after Huaptec receives the product.
  3. In case of product replacement, technical specialists define new product delivery period after defects checking and then inform the customer. Total period cant’ extend to more than 3 months after Huaptec receives the product.

The product, which is not a subject to return under the warranty:

  • Returned not in an original, damaged or worn-out package
  • Returned not in an original full kit 
  • Returned after being disassembled, modified or altered
  • Returned after being used with not original components or parts
  • Damaged due to improper cabling or installation
  • Damaged due to misuse, negligence, abnormal physical, electromagnetic or electrical stress
  • Damaged due to lightning strikes or natural disasters

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